Refund policy

Domestic Returns (Australia)

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, saleable condition and in its original packaging. You’ll also need the receipt/proof of purchase and order number.

 

To start a return, you can contact us at info@glazeskin.com.au.
If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for return shipping fees for the items you intend to return. Shipping costs are NON-REFUNDABLE.

Glazeskin reserve the rights to refuse any unreasonable return request and/or returns that are not received within a reasonable time frame.

If we deem the item to be unsaleable we will not be processing your refund.

Items sent back to us without first requesting a return will not be accepted.

Please do not send the items back to manufacturers.

 

You can always contact us for any return question at info@glazeskin.com.au.

 

International Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, saleable condition and in its original packaging. You’ll also need the receipt/proof of purchase and order number.

 

To start a return, you can contact us at info@glazeskin.com.au.
If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for return shipping fees for the items you intend to return. Shipping costs are NON-REFUNDABLE.

Glazeskin reserve the rights to refuse any unreasonable return request and/or returns that are not received within a reasonable time frame.

If we deem the item to be unsaleable we will not be processing your refund.

Items sent back to us without first requesting a return will not be accepted.

Please do not send the items back to manufacturers.

 

Damaged and Defective products

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please contact us at info@glazeskin.com.au so we can help you with your return for you damaged/defective item. Items sent back to us without first requesting a return will not be accepted.

If your return for Damaged & Defective product is accepted, we’ll send you a return shipping label with further instructions on how to send back the items to us.

 

Non-refundable items – Sale, Gift Cards, Skin Care/Beauty Accessories

Unfortunately, we cannot accept returns on sale items and gift cards.

All sale items are final and non-refundable, unless the product is damaged and/or defective.

All gift cards sales are final and non-refundable.

All skin care accessories and/or beauty Accessories are final and non-refundable. 

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that you’re responsible for the return shipping costs if you intend to exchange the product.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You are responsible for the return shipping costs. Return shipping costs are non-refundable.